‘I Am Shocked She Had a Weapon’: Florida McDonald’s Employee Shoots at Customers After They Allegedly Complained About Incorrect Drive-Thru Order, Video Shows

A McDonald’s drive-thru employee in Florida faces felony charges after she allegedly opened fire on a customer’s car during an argument that escalated over an incorrect order, according to authorities.

Chassidy Gardner, 22, of Lakeland, was charged with one count of aggravated assault with a deadly weapon and was being held in the Polk County Jail in Lakeland, police said.

No one was hurt in the June 14 shooting, which sent Lakeland police officers scrambling to the restaurant on East Memorial Boulevard around 1 a.m., according to reports.

Video Shows Florida McDonald's Worker Shoot at Customers Allegedly Over Incorrect Drive-Thru Order; She Now Faces Felony Charges
Chassidy Gardner (Photo: Facebook/Lakeland Police)

A disagreement erupted at the drive-thru window when two customers in a vehicle complained because they “felt their order was incorrect,” the Lakeland Police Department said in a Facebook post.

Officers who responded to the scene stated that Gardner argued with the customers and was shown on surveillance footage throwing a drink at the car, which splashed both the driver and passenger.

Enraged, the two customers jumped out of the vehicle, pried open the drive-thru window, and flung their drinks at Gardner.

That’s when Gardner grabbed her gun, police said.

Footage from another security camera outside the restaurant showed Gardner emerging from inside with the gun in hand. There, police allege she fired several times at the car as it peeled out of the parking lot and down the road. 

One bullet hit the vehicle, investigators said, but neither man was struck.

“What’s becoming disturbing is us hearing more about these types of stories,” said Orlando Rolon, retired police chief of the Orlando Police Department, according to Fox35.  “It’s unfortunate because once you fire that round, that round has no mercy. Wherever that round is going, whatever it strikes, it’s going to damage it or kill it.”

During a moment of levity, Rolon half-jokingly described the incident as a “McMix-up,” but at the same time, he summed up the shooting as no laughing matter.

“It was totally uncalled-for and unjustified for her to pull the gun on a customer through the drive-thru, regardless of what the situation was, unless there was a risk of great bodily harm that was going to be brought on to her, or there is a situation where someone was engaging in some activity that could result in bodily harm,” Rolon said. “I’m shocked that she had a weapon of that sort in a place such as a McDonald’s as an employee.”

The McDonald’s employee handbook on the company’s website makes no mention about weapons. Previous reports indicate that the company adheres to the laws of the state or region where each restaurant is located.

Independent journalism still matters.

We hope this story was worth your time. For over 14 years, Atlanta Black Star has stayed Black-owned and independently run. We didn't get here by waiting on ad budgets that were never built to prioritize us. Our readers did that.

Corporate support for Black media has always been thin. Outlets like ours get roughly 1% of the $170 billion spent on U.S. advertising each year, and that margin is shrinking further as advertisers walk back the DEI-linked commitments they made in 2020. That's the backdrop. It's not why we're asking.

The wider picture isn't any steadier. Newspaper ad revenue has fallen more than 80% since 2005, and local newsrooms are closing at a rate of roughly two a week nationwide. When outlets go under, it's rarely the ones built to center a Black perspective from the ground up that get to stick around.

We know a request for support isn't why you came here. But without readers choosing to fund this work directly, the depth of reporting we can do at home and abroad shrinks along with everyone else's. If you're not in a position to give, that doesn't change how much we value you as a reader.

If you are able to, a recurring contribution does more for us than a single one-time gift, because it lets us plan the next investigation instead of just the next invoice. It takes about 30 seconds, no long form, no account. Thank you for continuing to support independent journalism and freedom of the press.

Back to top