According to Radar Online, McKinley’s hair company received a low rating due to their failure to respond to several customer complaints.
Back in 2017 one customer wrote, “I paid $250 for four bundles of Cambodian loose wave hair.” They continued, “I received one bundle of Cambodian loose wave and three bundles of Brazilian loose wave. I immediately called customer service and was told to take pictures, submit them via email, and the store manager would call me back. I called the store three times that day and during my last call I was told that I would not receive a call back, all sales are final, no exchanges or refunds. There’s no refund policy listed on the website.”
Another unanswered customer complaint in 2016 said, “I ordered Peruvian deep wave online about a month ago, two co-washes, conditioner, water and oil everyday, comb about 4-5 times a day and right now it’s so tangled and matted that I’m beyond frustrated…”
Along with the D- rating from BBB, Queen Virgin Remy also has faced legal entanglements ranging from civil suits accusing McKinley of selling faulty merchandise to McKinley himself filing trademark infringement claims against ex-girlfriend Shanise Thomason.