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Social Fail: US Airways Tweets Complaining Customer’s Lewd Photo


US Airways has apologized after a pornographic image was mistakenly sent out from its Twitter account.

The image was tweeted at least once in response to a customer who complained to US Airways in a tweet saying: “You ruined my spring break, I want some free stuff.”

American Airlines, which is in the process of merging with US Airways, offered both an apology and an explanation for the tweet.

“We apologize for the inappropriate image we recently shared in a Twitter response,” spokesman Matt Miller told Today in the Sky by phone.

The lewd image was first tweeted at @USAirways from an individual’s Twitter handle. US Airways then accidentally included the image in a response to another customer via Twitter.

“Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately, the image was inadvertently included in a response to a customer,” Miller said.

He said the company moved as quickly as possible to take down the tweet as soon as it realized what had happened.

“We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future,” he added.

Because of the nature of the photo — and the commentary surrounding it on Twitter — Today in the Sky is providing no further links or photos on the subject.

The social media flap was the second to involve American Airlines on Monday. In the other incident, a 14-year-old girl from the Netherlands was taken into custody after she sent a terror-themed message to American’s Twitter account.


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