Apple users have been experiencing problems sending messages using its native iMessage feature. Although it was thought to be their carrier’s issue, customers should be aware that it is an iOS problem. Apple says that it is aware of the problem and is working on a fix, even though the problem is only affecting “a fraction of a percent” of users. According to pcmag.com:
“For the past few days, my Twitter feed has been abuzz with reports of iMessage delays. Some messages are refusing to send while others are coming in hours late or all at once. Apple is apparently aware of the issue, though, and will fix it with an upcoming iOS update.”
Apple also made the following public statement:
“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update. In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”
Some users may not be willing to wait for Apple to release an iOS 7 update to fix the problem, and may seek a user-generated workaround. As reported by techcrunch.com:
“If you’re interested in a quicker fix, the method spelled out in this support document has been working for some users getting sending errors. Basically you toggle iMessage off then use the Reset Network Settings function of iOS to clear activation. Turning iMessage back on re-authenticates your device with iMessage. And this fix appears to be temporary, going by some of the chatter we’re seeing on Twitter.”
Apple’s iMessage problem will likely be corrected soon. However, if iMessage is something you rely on regularly, you may want to consider another service like whatsapp or Google Hangouts.
